ReturnsWe accept returns and exchanges of unused, undamaged merchandise for a full refund up to 60 days, provided the merchandise is accompanied by original packaging materials.
Please carefully package the merchandise to be returned and enclose the original receipt* along with the return reason form.
ATTN: Online Returns
1300 9th Street
Arcata, CA. 95521
Refunds take up to 30 business days. The purchase price of the merchandise will be credited back to your original form of payment. If you made your purchase with a credit card, we'll refund the charge and the credit should reflect on your next statement, depending on the issuing bank and/or billing cycle. If you made your purchase with an eGift Card, we will credit the amount to the eGift Card. Sorry we cannot refund shipping charges.
If you do not have the original receipt, include a note with your name, a physical return address, daytime phone number, original form of payment, what you are sending in and why, and what you would like to have happen.
ExchangesIf you would like to make an exchange, please carefully package the jewelry you're returning and enclose the original receipt* along with the exchange form. Your credit card statement will reflect a credit for your returned item(s) and a charge for any new item(s) purchased.
*Please be sure to save a copy of the original receipt for your records.
Typical turnaround time for returns & exchanges
With shipping, a typical turn around is about three weeks, but may be longer during peak holiday periods.
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