Returns & Exchanges

Always be sure to save a copy of the original receipt for your records. Typical turnaround time for returns & exchanges is approximately three weeks from the date of receipt. The customer is responsible for all shipping charges. Shipping charges are nonrefundable.

Returns

We accept returns and exchanges of unused, undamaged merchandise for a full refund up to 60 days, provided the merchandise is accompanied by the original receipt*.

*Returns and exchanges without an original receipt can still be made, however processing may take slightly longer. Contact a customer service representative for instructions on processing a return or exchange without a receipt.

Carefully package the merchandise to be returned in the original packaging or a protective mailer and enclose the original receipt along with the return reason form.

Holly Yashi
ATTN: Online Returns
1300 9th Street
Arcata, CA. 95521

Refunds can take up to 30 business days to completely process. Once received, your return will be processed, typically within 1-3 weeks of receipt. A refund for the original purchase price of the merchandise will be credited back to the same credit card/gift card used for the original purchase. If you made your purchase with a credit card, we will refund the charge and the credit should be reflected on your next statement, depending on the issuing bank and/or billing cycle*. If you made your purchase with an eGift Card, we will credit the amount to the eGift Card. Shipping charges are nonrefundable.

*Please note, your financial institution may take up to 10 days or more to process your refund and credit your account.

Exchanges

Carefully package the merchandise to be exchanged in a protective mailer and enclose the original receipt along with the exchange form.

Holly Yashi
ATTN: Online Exchanges
1300 9th Street
Arcata, CA. 95521

Exchanges can take up to 30 business days to completely process. Once received, your exchange will be processed, typically within 1-3 weeks of receipt. A refund for the original purchase price of the merchandise will be credited back to the same credit card/gift card used for the original purchase. If you made your purchase with a credit card, we will refund the charge and the credit should be reflected on your next statement, depending on the issuing bank and/or billing cycle*. If you made your purchase with an eGift Card, we will credit the amount to the eGift Card. We will then issue a new transaction for the item requested as the exchange and charge your preferred credit/gift card.

*Please note, your financial institution may take up to 10 days or more to process your refund and credit your account. As most financial institutions take longer to process refunds than new transactions, you should expect to see a new charge for exchanged item 3-5 days earlier than the credit for the returned item.

Typical turnaround time for returns & exchanges
Once we receive the merchandise, typical turnaround is about three weeks, but may be longer during peak holiday periods.

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